Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
So I got the loyal customer anniverary gift of HBO in June, which was to run through September.
This period, being my "anniversary", includes the end of my current two-year contract. So last week I enter in another two-year contact with Verizon, with no changes to my previous services. Guess what? That renewal apparently made me no longer elegible to continue receiving my anniversary gift of HBO, which, again I was given for my loyalty to Verizon. Nice.
That happened to me as well. I called up Verizon and the rep was very helpful. They couldn't get the 3 month incentive back but what they were able to do was add the HBO package and then provide it for free for 1 year. At the end of the year it would be up to you to cancel the HBO package.
Thanks for relating your experience, and I'll give that a try. The chat rep offered no solutions, just a weak apology.
It's hard to believe this apparently has been happening for some months without any steps taken to address it - if not figuring out how to let the service continue then at least notifying the customer that, incredibly, a two-year contract renewal would kill the gift.