Freezing everyday

[DS210]

Since switched from direct tv ( never should have) Tv freezes up everyday on both boxes. When they installed they told me they needed to do work on the lines at road because the service line was to far down the rd and would cause problems.  That never happened and forget trying to get help another then doing resets on my end and theirs. Fixes problem for the day. 

[LawrenceC]

Hi DS2,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.