GOT A NEW MULTI ROOM DVR , CANT RECORD FROM MY OTHER STB'S

[RAFSIO]

SO I RECENTLY EXCHANGED MY MULTIROOM DVR SINCE IT WAS MAKING ALOT OF NOISE. I GOT A NEW ONE THE OTHER DAY AND SET IT UP WORKS FINE. MY ISSUES IS THAT I CANNOT RECORD SHOWS FROM MY OTHER STB'S. I HIT THE RECORD BUTTON AND SAYS "MULTIROOM DVR ALERT, DVR NOT RESPONDING". I SPOKE WITH VERIZON AND THEY TOLD ME I CANNOT DO THAT I DONT HAVE THAT FUNCTION, I TOLD HER THAT MUST BE A JOKE SINCE I WAS DOING IT ON MY OTHER BOXES BEFORE I SWITCHED OUT MY DVR. ANY IDEAS GUYS? I REFRESHED THE DEVICE LIST AND MADE SURE EVERYTHING IS CONNECTED AND RESET ALL BOXES AND ROUTER.....THANKS

[starrin]

On your DVR, have you refreshed via Menu>Customer Support>Top Support Tools>Scroll down to "Auto-fix for MRDVR"?

Any chance that during the exchange process VZ inadvertantly turned off your MRDVR service.