Get Help with Caller ID on FiOS TV
Heather_VZ
Specialist - Level 3

Having issues with the Caller ID on your FiOS TV? Finding a solution just got easier thanks to a new tool within the In Home Agent.  To access it, simply select Menu > Customer Support > In Home Agent > Caller ID Troubleshoot and then press OK. 

This tool will allow you to resolve many of your Caller ID issues right through your TV set top box.

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Re: Get Help with Caller ID on FiOS TV
lancers1
Enthusiast - Level 2

Mine has been on and off for like forever when I tried the troubleshooter it failed and asked me to call an 800 number. Surely this cannot be that difficult. Please fix the bugs.

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Re: Get Help with Caller ID on FiOS TV
jlm2n
Newbie

This service is hit or miss at best.

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Re: Get Help with Caller ID on FiOS TV
Wellesley
Enthusiast - Level 2

The first post is incorrect.  You go to Menu, then SETTING, Caller ID, troubleshoot.

Home Agent is for the security section.  

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Re: Get Help with Caller ID on FiOS TV
Mrs_Dean_Wormer
Enthusiast - Level 3

It does work, but I seem to have to do it (resolve the problem) every other day.  What good is that?

Re: Get Help with Caller ID on FiOS TV
prisaz
Legend

@Mrs_Dean_Wormer wrote:

It does work, but I seem to have to do it (resolve the problem) every other day.  What good is that?


Are you turning off your router power during this time frame? If your router cycles power, or powers off for a period of time, it may get a new address. Thus you will need to use the utility to recreate the link so Verizon knows where your TV is. I know since they can track your VOD purchases, why can't they track your router and TV location everytime it reconnects. Does not make since to me. But make sure your router power stays on and see if the CID coninues to work.

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Re: Get Help with Caller ID on FiOS TV
ocean25
Specialist - Level 1

@wegolf wrote:

The first post is incorrect.  You go to Menu, then SETTING, Caller ID, troubleshoot.

Home Agent is for the security section.  


   Exactly and is worked fine for me.

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