Get Help with Caller ID on FiOS TV

[Heather_VZ]

Having issues with the Caller ID on your FiOS TV? Finding a solution just got easier thanks to a new tool within the In Home Agent.  To access it, simply select Menu > Customer Support > In Home Agent > Caller ID Troubleshoot and then press OK. 

This tool will allow you to resolve many of your Caller ID issues right through your TV set top box.

[lancers1]

Mine has been on and off for like forever when I tried the troubleshooter it failed and asked me to call an 800 number. Surely this cannot be that difficult. Please fix the bugs.

[jlm2n]

This service is hit or miss at best.

[Wellesley]

The first post is incorrect.  You go to Menu, then SETTING, Caller ID, troubleshoot.

Home Agent is for the security section.  

[Mrs_Dean_Wormer]

It does work, but I seem to have to do it (resolve the problem) every other day.  What good is that?

[prisaz]

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@Mrs_Dean_Wormer wrote:

It does work, but I seem to have to do it (resolve the problem) every other day.  What good is that?

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Are you turning off your router power during this time frame? If your router cycles power, or powers off for a period of time, it may get a new address. Thus you will need to use the utility to recreate the link so Verizon knows where your TV is. I know since they can track your VOD purchases, why can't they track your router and TV location everytime it reconnects. Does not make since to me. But make sure your router power stays on and see if the CID coninues to work.

[ocean25]

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@wegolf wrote:

The first post is incorrect.  You go to Menu, then SETTING, Caller ID, troubleshoot.

Home Agent is for the security section.  

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   Exactly and is worked fine for me.