Since the debacle with Univision, we have not been able to tune to channel 466 (WBIN Classics). Every time we select this channel, we get a message saying "Unable to tune to the selected channel. Please try again" And until rececently, we were able to get SOME of this content on channel 506 (WBIN). But all of a sudden without warning, or any notification, channel 506 has changed to "Crime Network" So now we are unable to get ANY of this content that we have enjoyed viewing for so long. Today, I actually tried to contact customer support to find out what is going on. But before you can even think about talking to a representative, you have to go throught their automated bull**bleep** which resets the cable box. As if I had not already done that on my own several times already. So, after finally getting throught all of the automated bull**bleep**, the machine finally decides to turn me over to an actual person (but they probably do not exist) The automated system says that because of unexpected volume, my wait time will be from 15 to 24 minutes. After 90 minutes on hold, I finally hung up. Figured I'd try to contact someone through the website online chat. So once again, for about the 5th time today, I have to go through all of the automated testing. Only to be told that chat is busy an no one is available to talk. Clearly, Verizon support is mythical. Thankfully, we have other cable providers here in town. I bet they are really quick to pick up the phone when I inquire about the great deals they will offer me to switch to them.
