Guide not working on one of my STBs

[boz151]

The guide data is available on my DVR, but not on the HD STB in another room.  What should I do about that?

[ekem015]

Try unplugging your STB and/or router for 30+ seconds.

[Keyboards]

Also, under the menu HELP there is a STB diagnostics that checks for Internet connection (needed for guide).  If the above suggestion does not solve the issue, run this and verify connectivity to the router and Internet.

[Hubrisnxs]

menu > help > in home agent > reboot stb.

if that doesn't work, be sure to find the VZ actiontec   it is the router with the wireless antenna on it.   if the reboot of the cable box does not work, be sure to reboot the router as well. 

[prisaz]

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@boz151 wrote:

The guide data is available on my DVR, but not on the HD STB in another room.  What should I do about that?

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Was the Guide working on that STB before, or was the STB recently relocated to that room? I would check the coax and be sure it goes directly back to the Verizon supplied bi-directional splitter, If the DVR is working, the HD STB should also be working. Unless the HD STB is not getting internet access. Which could be caused by an issue with the coax connections or a splitter inline that is not bi-directional.

[rwadeallen]

The guide function is not working on my DVR and HD STBs.  How can this be fixed?

[tns2]

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@rwadeallen wrote:

The guide function is not working on my DVR and HD STBs.  How can this be fixed?

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Standard fixes are to run in-home-agent.  IF that doesn't work reboot router and then try REBOOT OF ONT.

http://www.verizon.com/support/residential/tv/fiostv/receivers/troubleshooting/questionsone/84875.ht...

If all that fails try calling 1-800-verizon.  You may be able to use automatic fixes or have to get a person on the line.

[brookkj]

Menu>Customer Support>Top Support Tools>Reboot STB

[LawrenceC]

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