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HBO/Cinimax - Free for 3 months
BritInAshburn1
Enthusiast
My wife just signed us up for 'HBO/Cinimax - Free for 3 months'. My understanding you can cancel without obilgation at the end of 3 months..... what if you kept it an additional couple of months can you still cancel it? Or do you get locked into a contract?
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Re: HBO/Cinimax - Free for 3 months
spacedebris
Master

you can cancel the packages at any time with no adverse affects. keep it for 1 month, 6 months or 10 years. will not affect your contract at all

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Re: HBO/Cinimax - Free for 3 months
BrianMcD
Specialist

They offer these promotions hoping that people will not cancell at the end of 3 months.

They will be more than happy to start billing you as soon as the 3 months expire.

There is no penanlty for you to cancel at any time.

Message Edited by BrianMcD on 08-09-2009 05:35 PM
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Re: HBO/Cinimax - Free for 3 months
eink21
Newbie
So how do you cancel it?  It's nearing the end of my free trial, and I don't know how to cancel it.  I really don't want to do it over the phone and have to wait on hold for hours.  Isn't there a way to do it online through my account?  I see tons of links to add packages to my Fios TV, but none to remove the premium package trial.
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Re: HBO/Cinimax - Free for 3 months
Keyboards
Master

@eink21 wrote:
So how do you cancel it?  It's nearing the end of my free trial, and I don't know how to cancel it.  I really don't want to do it over the phone and have to wait on hold for hours.  Isn't there a way to do it online through my account?  I see tons of links to add packages to my Fios TV, but none to remove the premium package trial.

AFAIK the only way to cancel is by phone.  You might try online chat as that is probably the only other alternative.

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Re: HBO/Cinimax - Free for 3 months
BrianMcD
Specialist

You may be able to Cancel it by Unselecting it on-line.

When my recent all Premiums for 2 Months Promotion expired a few months ago I went On-line  and was able to unselect it and pick a different package.  The changes took place immediately and my billing showed up correct in future bills.

I would suggest that you give it a try on-line.

Logon to your Account (MyVerizon)

Select TV under My Services

Select add/change channels

Find Channels Under TV and Select Change

Unselect the Promotion that You Have

You can leave it unchecked or pick another package that meets your needs and submit it.

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Re: HBO/Cinimax - Free for 3 months
jmcohen231
Contributor
your best option would be to cancel via phone call.  be sure to right down the date, time, and the name of the rep you speak to.  nearly every time, they will not honor your cancellation request, and start to bill you accordingly.
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Re: HBO/Cinimax - Free for 3 months
Keyboards
Master

@jmcohen23 wrote:
your best option would be to cancel via phone call.  be sure to right down the date, time, and the name of the rep you speak to.  nearly every time, they will not honor your cancellation request, and start to bill you accordingly.

I would also suggest getting the order number for the change in service.

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