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HBO VOD not resuming play

If we pause while watching HBO video on demand for more than 5 minutes, it returns to the selection screen - which is fine. One of the options is to "Resume Play", but when we select that, it does not resume play from where we paused. Instead, it just goes back to the very beginning (including the advertisements/previews of other shows)....and it only allows 2x fast forward speed to get back to where you left off.

I called tech support, and after resetting my box, and discussing whether a new DVR box would help, I was told that this is a "known issue" with "no fix". The only  hope is that the technology will some day allow this.

This is annoying, but I can accept this...except:

1) why have a "resume play" button when you can't actually "resume"?

2) given this technological limitation, why not at least enable 8x fast forward?

3) this is not an issue when we watch live tv and pause for long periods of time - nor is it an issue when we watch any streaming things through Roku - so obviously the technology is available and in use, even with Fios (unless there is some difference between streaming live TV versus on-demand shows).

We subscribed to HBO just so we could watch some of the older shows and series that we can access on demand. However, the frustration at not being able to pause/play makes this much less attractive and we are reconsidering our HBO subscription.

Re: HBO VOD not resuming play
Enthusiast - Level 1

press menu , go to bottom of this menu to get to Customer support. Move to In-Home Agent. When the menu set comes up move to STB/DVR Auto-Correct. and follow instructions... click ok and then  mark the stb yo]u are having trouble with and select ok .The  box will most likely reboot and download software ... try this, it has solves some issues I have had with the DVR.

Re: HBO VOD not resuming play
Enthusiast - Level 3

If you search the forums for VOD resume you'll find a number of threads about this issue.  In at least one of those threads a Verizon employee announced a new software roll-out to correct the issue and then announced the new software didn't fix the problem after all.

This is indeed a known problem.  Personally, I use VOD to rent movies but I've stopped doing that until the resume issue is correct.  It ruins the experience if you can't answer a phone call, or take a potty break, etc. etc., without having to start a movie from the beginning.

It can't hurt to reboot/reset your STB but I'll be very (and pleasantly) surprised if it helps in this situation.