I'm a recent FIOS convert from Optimum. After about 10 days I can say I am very pleased for the most part with the new service. Picture quality is better and I like the guide and DVR features better than my Optimum STB.
The one problem I have had surfaced on the day of my installation. I ordered the Extreme HD package along with the movie promo package for 3 months. When I went to test my new gear with the Golf Channel HD it showed "not subscribed" and my installer explained that I wouldn't be getting that (or Tennis, which I also wanted) if I wasn't also subscribed to a Sport Package.
I pulled out the channel line-up document I was given when I placed the order at Verizon kiosk. It's the "Downstate New York August 2009" color brochure. In it there is a big red box for "Extreme HD" that says (quoting now) "EXTREME HD includes all channels in the box below & in FIOS TV Local. Additional subscriptions may be added. To order this package or other subscription packages go to verizon.com/fiostvcentral." All of the sport channels, including Golf, Tennis, NFL, etc. are listed in the box and there is nothing to suggest that additional subscriptions are needed. That's what the salesman confirmed.
So, my poor installer guy said he couldn't do anything. I called Verizon, got shuffled around a bit, and finally got to someone who tried explaining that the brochure in my hand wasn't actually the one for the area I live in. And yet my community is one of those listed under Local Programming.
In the end what he offered to do was to give me the additional sport package subscription for a discount for the next 12 months. At that point I was tired of spending time on the phone. But I am still not happy about it.
Has anybody had a similar experience? It's the only black mark on my FIOS so far, but it's a pretty big one.
