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HELP -- Mute automatically comes up when clicking 'Next' on Quantum and can't be un-MUTED
JugglingJamie
Newbie
‎07-22-2014 05:06 AM

When I'm clicking the next button fast(through commercials) sometimes it 'Mutes' the sound. This is a 'cable' mute not a set top mute. An indicator comes up in the upper right hand corner.

However there's no way to Unmute it. Clicking the MUTE button doesn't work. Nor does hitting the volume buttons.

I've had to reboot FIOS whenever this happens(unplug the box).

Help!

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Re: HELP -- Mute automatically comes up when clicking 'Next' on Quantum and can't be un-MUTED
mfizzy
Specialist - Level 1
‎07-22-2014 05:24 AM

menu> settings> audio video> audio, make sure audio volume is all the way up and volume control is set to fixed.

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Re: HELP -- Mute automatically comes up when clicking 'Next' on Quantum and can't be un-MUTED
tns2
Super User
Super User
‎07-23-2014 04:50 AM

Also check what audio options are set.  E.g. if Dolby Digital is set and your TV doesn't support it, you will get no sound from some channels.

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Re: HELP -- Mute automatically comes up when clicking 'Next' on Quantum and can't be un-MUTED
GSorensen
Newbie
‎03-11-2017 10:37 AM

Just had the same thing happen to me... The mute notification came on my screen via the FiOS box, not the TV, while skipping ahead 30 seconds. I managed to fix it by connecting to my box via the Fios app.

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Re: HELP -- Mute automatically comes up when clicking 'Next' on Quantum and can't be un-MUTED
LawrenceC
Community Manager
Community Manager
‎03-11-2017 01:07 PM

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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