Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I recently switched to Verizon Fios and we opted for Triple Play package at $74.99 for 2 years. Before our installation date we decided to swicth package to the Double Play at $59.99 for 2 years since we rarely use home phone and spoke with a representative who lead us to believe all was switched. Shortly after we discovered that it was not done correctly so we again called and requested to change plan to Double play. This was still before the install date. Again we were lead to believe it was taken care of. Install date comes. Yay! All seems good. Few days later we check website and it shows Triple Play. We call in to find out why and we're are told that nothing was ever switched to Double Play. We try to escalate the call to speak with someone with authority and get more and more frustrated with the experience. Today we're told by a supervisor that there is nothing they can do. And now the Triple Play price is more than the $74.99. We are told over and over that they cant honor the $59.99 Double play price even though it is still advertised. She says it must mean that we are not eligbile to receive it. What?! This has been a nightmare. We have literally spent hours on the phone trying to resolve this. WHY? So Verizon can get our money? We are within the 2 weeks of installation and we will have to cancel the subscription if Verizon cant do what is right. We have been phone/internet customers for 13 years and we have been lied to and left to feel like our loyalty is not valued. I have never had so much trouble with any other media provider. Is there anyone that can help before we cancel our service?
talk to there cancel deparment they really only ones that can really help that's what i do when i have a promblem or you get customer service in inda
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.