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Help? Can't reach actual human
Enthusiast - Level 3

I have an issue that needs Verizon to come out to my house and I have called several times the last few days and gotten zero humans. Specifically, a cord was cut by the Verizon tech last time he was here and the TV is now completely off because of it.

Today, I have been on hold for 2 hours and 45 minutes. Factor in the 3 hours yesterday and 2 the day before

Re: Help? Can't reach actual human
Community Manager
Community Manager

Hi Vlious,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.