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Holiday bonus reward

I received an email for a free echo dot and prime membership. The link inside the email that says "lets go" takes me to the app. Once signed in, there is no link to "redeem now" as stated in the email. I have called and chatted with Verizon several times, followed multiple troubleshooting steps, and still nothing. At this point, its about the principle of the matter. I am begining to think they made this offer just to lock me into another 2-year-agreement. 

Re: Holiday bonus reward
Community Manager
Community Manager

Hi bsipps,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.