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Horrible TV quality
SilverScott
Newbie

Can I just say that the TV service has been abysmal, and I'm sick of calling to try to get a fix. We're an inch away from cancelling. During the day, we sporadically and frequently get pixelation so severe that TV is literally unwatchable. It happens mostly during the day, while nighttime is fine, which leads me to believe that it's not just a matter of our STB. I've called several times and I'm told to simply reboot the STB, but that doesn't fix the problem. In fact, I've replaced the STB and still no better. I can't think of any other cause than the connection -- a capacity problem on your end or something. We're really fed up with such unreliable service for the amount of money we're paying. Is it just us or do other customers have this problem?

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Re: Horrible TV quality
kh-gary
Moderator
Moderator

Hi SilverScott,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases." You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe." Please keep all correspondence regarding your issue in the private support portal.

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