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Horrible service
Shorething
Enthusiast
Power and cable outage 2 days ago. Have phone, internet and only 2 working HD channels and nothing on digital adapter. Had a window for tech to come 8a-12p. It's now 9p no tech. I've been here all day, called and chatted. Very angry.
Tags (1)
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Re: Horrible service
CRobGauth
Super User
Super User

This is a peer to peer support forum.

Have you tried to power reset ont?

Does ont have any error lights on it?

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Re: Horrible service
Shorething
Enthusiast

I unplugged both power and battery and ONT  appears to be ok.  Video light is blank which I believe means it's ok.


@CRobGauth wrote:

This is a peer to peer support forum.

Have you tried to power reset ont?

Does ont have any error lights on it?


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Re: Horrible service
Shorething
Enthusiast
Ok so day 2 tech can't make it. I unplugged battery and ONT, disconnected all cables, replugged in, all lights look good have phone, internet but no TV on dig adapter and have 1 or 2 working HD channels. Any thoughts?
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Re: Horrible service
Shorething
Enthusiast
Understand this is peer to peer but hoping it is moderated. Very upset about being home for 2 days and now being told theyll call tomorrow. We work. Next tech to the house will be Comcast. Time for a change. Oh but I did get 600 extra smart rewards- pretty insulting.
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Re: Horrible service
CRobGauth
Super User
Super User

I have found using twitter support to be helpful in the past.

Contact them @verizonsupport

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