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How do I use Fios TV Online?
ANTCOA91
Newbie
‎08-01-2016 07:54 AM

Whenever I sign in and go to the "Residential" part of the site, it logs me out, makes me log back in, but still will not let me use TV online. It's just a continuous process of being logged out and having to log back in.

P.S. I am trying to use it on my laptop, not the app on my phone. That doesn't work for me either

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Re: How do I use Fios TV Online?
CRobGauth
Super User
Super User
‎08-01-2016 08:56 AM

Try hitting signout then sign back in.

Can you access anything else on your account?

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Re: How do I use Fios TV Online?
ANTCOA91
Newbie
‎08-01-2016 10:58 AM

I've tried that before and it still doesn't work.

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Re: How do I use Fios TV Online?
ANTCOA91
Newbie
‎08-01-2016 11:03 AM

When I login from the "TV Listings & DVR" it takes me to the My Verizon bill pay page, and then when I click on "Residential" it automatically logs me out and then I go through the process and log in again but it's just a loop.

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Re: How do I use Fios TV Online?
CRobGauth
Super User
Super User
‎08-01-2016 05:12 PM

Tried more than 1 browser?

Tried clearing cache and/or cookies.

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