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I am not receiving **The New FiOS Interactive Media Guide** features
AlphaB
Contributor

Received an email about this new feature 7/21/11 - Interactive Media Guide.  It stated in part:

"Your set-top box will automatically reset to accommodate the new on-screen guide and additional features in the early morning hours of your upgrade. Therefore, you may hear or see your set-top box resetting, but don't worry — you are not experiencing a technical issue."

When I turned on my tv in the afternoon of 7/22, I did not have the new features!  I re-read the email & noted that it also states:

"New features are not available on Motorola QIP 2500 P1 and QIP 2500 P2 set-top box models. You can find your model number on the front of your set-top box in the lower left corner."

All three of my set top boxes are Motorola QIP 2500 P3.  My questions are.......

Is this new feature available in my county - Cherry Hill, N.J.? 

Or is my set top boxes model excluded even though it's not mentioned as being so on the email?

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1 Solution

Correct answers
Re: I am not receiving **The New FiOS Interactive Media Guide** features
matcarl
Master

That card you received didn't give a date. It was telling you of an upcoming change. The change for your area is due on Tuesday.

View solution in original post

Re: I am not receiving **The New FiOS Interactive Media Guide** features
matcarl
Master

That card you received didn't give a date. It was telling you of an upcoming change. The change for your area is due on Tuesday.

Re: I am not receiving **The New FiOS Interactive Media Guide** features
AlphaB
Contributor

@matcarl wrote:

That card you received didn't give a date. It was telling you of an upcoming change. The change for your area is due on Tuesday.


Sure didn't.  Now that is the one thing I didn't notice. Man Surprised

Thank you for advising when the "day" of when this change will take place.

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Re: I am not receiving **The New FiOS Interactive Media Guide** features
dkronstat
Newbie
When will clifton nj recieve the update. I have motorola 7 series equupment?
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Re: I am not receiving **The New FiOS Interactive Media Guide** features
sonicthoughts
Enthusiast

how about west orange / verona.  would be nice to have some better info on this rather than a teaser message.  thanks.

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Re: I am not receiving **The New FiOS Interactive Media Guide** features
matcarl
Master

All of NJ will be on that same date I mentioned.

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Re: I am not receiving **The New FiOS Interactive Media Guide** features
dkronstat
Newbie

tuesday 7/26. okay then. thank you

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Re: I am not receiving **The New FiOS Interactive Media Guide** features
matcarl
Master

Sorry guys, Verizon had a slight delay, it won't happen Tuesday morning now.

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Re: I am not receiving **The New FiOS Interactive Media Guide** features
cxg331
Contributor

Any updates on when it will available?

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Re: I am not receiving **The New FiOS Interactive Media Guide** features
morbiddk1
Newbie

Any word on when the new guide will be available in Northern Delaware?

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