I need to file a complaint

[Jhenkel]

We signed up for new service at the beginning of April. We received half of our equipment, our installation was cancelled, and when I call all I get is an attitude. Ive called three or four times about the equipment we didnt receive. Last time I called, they said that the additional equipment was still pending shipment, then said that it was shipped and pending delivery. Then they changed their answer to it was still pending shipment. When I asked about cancelling, they didnt give me any answer or help. Just said I had to wait for the rest of the equipment to arrive, and then said that it was pending delivery. Its been over a month and we still dont have cable, internet, or phone service in our apartment. We are really considering cancelling and looking into Comcast. No one in customer service speaks clear english. Can not understand anything they say. They dont offer any help. And when I mentioned cancelling, they didnt even apologize or try to make me change my mind. That is not very good for business, if your just gonna let you customer service reps let people cancelling without trying to resolve or offer an incentive for staying. you expect people to pay an outrageous amount of money for your service, but your not their for your customers when they have a problem or issue.

Something needs to be done about our service and the equipment that we still have not received asap, or we will cancel and go to Comcast, who is more than willing to give us a  great deal, and install our service by this weekend.

[ElizabethS]

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.