This is infuriating. I set up favorites 1 and 2, then FIOS asks me to save the settings to "the cloud" . I save it and when I go back to the remote and press the remote for "favorites" a message says that I have none!. This problem started a few weeks ago so I can't be alone with it. Why can't Verizon get a simple thing like this to work the way it is supposed to. If you can't get it to work, why have it at all???
I have the same problem as you.
Have you tried power cycling the box and your Fios router?
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