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Import favorites to a replacement IPC1100?
Master - Level 1

We recently had one of our IPC1100 media servers fail.  With only a moderate amount of pain I was able to get Live Chat to send me a replacement STB.

The replacement IPC1100 came today and installed without a problem...except for one.   I can't figure out how to import our  existing favorite channels list to the new box.   I went back to Live Chat and after going back and forth I was told that there's no way to do it...import the favorites.   I find that hard to believe.

We have the same favorites list as our VMS1100 on our other two IPC1100's but if I manually made that happen I can't remember how.

Does anyone know of the steps necessary to import a favorites list to a replacement IPC1100?

Thanks in advance for any possible help.