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Impossible to Change Channel Packs, Customer Service Phone Number Hidden
CustomerFocused
Newbie
‎06-19-2017 07:15 AM

I want to change the channel packs that I have. If I am on the build my Fios page there isn't actually any way to do this. There is no way to find a customer service number on the website. There is no way to chat. The automated search functions return no results. If this continues, I will simply cord cut and be done with you, Verizon. Can anyone help?

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Re: Impossible to Change Channel Packs, Customer Service Phone Number Hidden
LawrenceC
Community Manager
Community Manager
‎06-19-2017 10:11 AM

Hello CustomerFocused ,

You can contact customer service directly at 1-800-VERIZON.

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Re: Impossible to Change Channel Packs, Customer Service Phone Number Hidden
CRobGauth
Super User
Super User
‎06-20-2017 10:28 AM

When I log in to my Verizon Account.

If I go under Services, TV I get what I have currently.
And there is a button to change channel packs.

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