Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring the phone you love. OR get iPhone 13, on us. Online only. With Select 5G Unlimited plans. Extended for a limited time. Buy now
end of navigation menu
Interactive guide resolution and DVR failure
undernova
Newbie

I use the Motorola HD DVR box. I read an earlier post regarding a system update that affected the guide's resolution, which doesn't seem to offer a fix - but it also has affected my DVR, which no longer works. On demand programming still works, but not our recorded programming. This is a change within the last 48 hours. Any solutions to these issues? 

0 Likes
Re: Interactive guide resolution and DVR failure
tsauter1
Specialist

Need a little more info.

1. What model box?

2. Please describe "my dvr no longer works". That is a little vague. Does it not record as scheduled, not play back recordings, Etc?

0 Likes
Re: Interactive guide resolution and DVR failure
undernova
Newbie

It's model number QIP 7216 1. 

The DVR's not playing back previously recorded material. It appears to record as normal, but I've no way to see if it really does since there's no playback. I can access the menu where the programs are located, and the start menu for the DVR'd shows comes up when I try to play them, but then it immediately reverts to the channel we were previously on.

Need any other info? 

0 Likes
Re: Interactive guide resolution and DVR failure
ekem015
Specialist
0 Likes
Re: Interactive guide resolution and DVR failure
undernova
Newbie

Our DVR playback problems stem from programs recorded before the upgrade, and I've only tried a single recording since this started - I didn't get the impression from your suggested thread that the upgrade was affecting older recordings, am I wrong?

0 Likes
Re: Interactive guide resolution and DVR failure
ekem015
Specialist

I haven't personally experienced that.

0 Likes