Issue with favorites only working during DVR playback, not live tv
scossar
Newbie

I have been having an issue with the favorites since the recent User Interface update, prior to that I had not been having a problem.

Equipment:

FIOS Quantum TV with Media Server and 3 Media Clients - the problem/issue exists on all boxes

The issue is as follows:

I have set up my favorites and have verified that they are accurate in the setup menu.

When I am watching live tv and press the favorites button on the controller the entire guide opens

When I am watching the DVR and press the favorites button the favorite channels open

When I use the Verizon app or go to the website the favorites are correct

Has anyone else experienced this issue? I have tried a couple of solutions including:

- resetting the media server, clearing the favorites and recreating them

- enabling and disabling the last guide status option in the set up menu

neither have resolved the issue...

Not a major problem, but just an inconvenience and annoyance that I would like to resolve.


Thanks

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