League Pass Error

[ValuedCustomer]

I've been reading some of the messages with respect to League Pass order errors and have found that it is quite common.  I was surprised to see my bill in January showing a 1st payment installment charge for NHL League Pass.  I dont even watch hockey.  I promptly called verizon to get a credit.  They claimed that they could not do anything because it was ordered from a remote.  I insisted that I did not order it.  They refused to consider the possibility that it was accidentally ordered or there could have been a system error.  When one considers the fact that the remote can activate the STB without the TV being on and programs and services can be ordered without entering a pin; this is highly possible.  I have formally disputed the charges and I have no intention of paying for a service I did not order or use.  If they discontinue my services I will have no choice but to switch my phone/internet/TV.  So much for Verizon valuing their customers; especially one who used them for years.  They did not even seem to care and were adamant about not reversing the charges.