Lost HD On Demand Video

[theanimal0]

I'm in the NY area and just tried to watch the 3-09 episode of Lost in HD.  When the video plays it is extremely pixelated and there is no sound.  After about 30 seconds of play time I get an error message saying "We are temporarily unable to process your request, please try again later."  Has anyone else experienced this problem before?  Do you know if the video is usually fixed?

[Bob_Robertson]

yes, others have seen that error before

yes, others have had VOD issues

if it is an issue on Verizon's end, it will likely be fixed automatically.... if the issue does not resolve itsself in a few days, contact tech support, and go from there.

[Tom_M]

Another issue specific to Lost is that the latest episodes aren't available in HD, but they're available in SD.  It would stand to reason that both formats would be available at the same date.

Is this a Verizon or ABC issue and who should be notified?

For example looking at the On Demand library, I see SD episodes up to 3/23, but on HD it only shows 3/2.

[Tom_M]

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@Tom_M wrote:

Another issue specific to Lost is that the latest episodes aren't available in HD, but they're available in SD.  It would stand to reason that both formats would be available at the same date.

Is this a Verizon or ABC issue and who should be notified?

For example looking at the On Demand library, I see SD episodes up to 3/23, but on HD it only shows 3/2.

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OK, looks like someone actgually does read these forums.  A few hours later after I posted the above, I checked the Lost HD library again and the 3/23 episode had been added (but only 3/23, no 3/9 or 3/16).  I happily started it up, but the VOD crapped out after a few pixelated seconds. I tried the other Lost HD VOD episodes and they were fine, as well as other shows.  It's definitely not my connection or STB, but something with that particular VOD episode.

To whatever magic fairy added the show last night, could you check to make sure it's up and running?  I appreciate it!