Malfunctioning Set Top Box - Support Hold times outrageous

[ryan1274]

I have a malfunctioning set top box. I have tried to call Technical Support three times, each time I have held one to one and half hours and not been able to get through. Unfortunately, I can't hold 2-3 hours. This is crazy. What do I have to do to get basic issues resolved?

[tns2]

Definitely should be able to get through faster unless you called when they are having sometype of major outage.  Make sure you called 1-800-verizon and selected technical support.  Other possibilities are Chat option off the "Contact us" options on this page, twitter to Verizon support, and option off DSLreports site.

[ryan1274]

Thanks for the response. Definitely call the right number all three times, but apparently they are deliberately not staffing to levels needs to handle call volumes. Twitter @VerizonSupport finally worked although that still took 45 minutes to complete. Verizon not making it easy on their customers.