Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I have a malfunctioning set top box. I have tried to call Technical Support three times, each time I have held one to one and half hours and not been able to get through. Unfortunately, I can't hold 2-3 hours. This is crazy. What do I have to do to get basic issues resolved?
Definitely should be able to get through faster unless you called when they are having sometype of major outage. Make sure you called 1-800-verizon and selected technical support. Other possibilities are Chat option off the "Contact us" options on this page, twitter to Verizon support, and option off DSLreports site.
Thanks for the response. Definitely call the right number all three times, but apparently they are deliberately not staffing to levels needs to handle call volumes. Twitter @VerizonSupport finally worked although that still took 45 minutes to complete. Verizon not making it easy on their customers.