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Manage DVR from PC
Matt1934
Newbie

Has this service been discontinued by Verizon??   Website says it is still available. but I can't get it to work.  Agent hasn't been abld to help

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Re: Manage DVR from PC
Justin46
Legend

@Matt1934 wrote:

Has this service been discontinued by Verizon??   Website says it is still available. but I can't get it to work.  Agent hasn't been abld to help


Works fine for me, just checked. Is there a specific error you are getting? What route (series of selections) are you using on MyVerizon to try to manage the DVR?

Have you tried the "fix FiOS TV Issues" dialog in the In-Home Agent on the TV under Menu? Have you tried rebooting the router and DVR? If no to any of the above, I suggest you do so, it might fix whatever your problem is.

Without more information that is about all I can suggest. As I said, works for me.

__________________________________
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9.4
Keller, TX 76248 (VHO 1)

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Re: Manage DVR from PC
Matt1934
Newbie

Justin,

Thanks!  Still not working.  Get message 

Set-Top Box - Living Room is not responding.

I can see station listings and can record from the station listings but I can't use the manage DVR section.

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Re: Manage DVR from PC
Justin46
Legend

@Matt1934 wrote:

Justin,

Thanks!  Still not working.  Get message 

Set-Top Box - Living Room is not responding.

I can see station listings and can record from the station listings but I can't use the manage DVR section.


You are welcome, but sorry to hear it is still not working.

Did you try all of the things I suggested? It is not clear to me from your response if you did or not. If not, I really do suggest you try them all, one may actually work. Be aware though that the reboot of the router and DVR may appear to not help for a while and then magically start working some time in the future when the port forwarding rules finally get established in your router. I can't tell you how long that might take, but probably should be working by tomorrow if it is going to help at all.

One other thing: If you go into the Menu ==> Customer Support ==> Self Diagnostics, what is shown for "FiOS TV Remote DVR"? Mine shows "Listener 1 Started"; if yours shows "Listener 2 Started", that may indicate the source of the problem (of course if any other errors show in this dialog that could also be the problem). Verizon over time has used two different TCP protocols for the remote DVR function, the one that works most reliably is Listener 1. If you have Listener 2 showing, as far as I know the only way to get that changed is to contact Verizon, and hopefully reach a rep that understands. You might also search the Forums here for threads on this topic, I have not seen any recently, but there were quite a few back when this was a major issue (several years ago? I am not sure how long).

Anyway, if you, and hopefully others here, keep at it, I feel sure you can eventually get it to work reliably. At least it does for me, knocking on wood here.... Smiley Very Happy Good luck!

__________________________________
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9.4
Keller, TX 76248 (VHO 1)

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Re: Manage DVR from PC
lacticacidtrip
Specialist - Level 1

Sometimes I find that the answer is as simple as switching which browser you are using (Firefox to Explorer). They both usually work just fine, but every once in a while one will work while the other just keeps giving bogus error messages.

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Re: Manage DVR from PC
Matt1934
Newbie

Justin,

Thanks again.  By rebooting, I unplugged both the box and the router.checked the diagnostics and got listener 1 started.

Still no luck..  I appreciate your efforts.

Matt

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Re: Manage DVR from PC
Justin46
Legend

@Matt1934 wrote:

Justin,

Thanks again.  By rebooting, I unplugged both the box and the router.checked the diagnostics and got listener 1 started.

Still no luck..  I appreciate your efforts.

Matt


Hi Matt,

OK, you have have Listener 1 started, not Listener 2, so that is good. The last thing I can suggest is to check your port forwarding rules in your router. The IP address for my DVR is 192.168.1.103; here are the two rules in my router for that IP address (these rules are automatically created by the system, I did not do anything, and they cannot be deleted by the user):

image

image

I believe it is the first rule for port 63145 that must be active for the Remote DVR to work. So do you have that rule? You can find it by logging into your router, then on the Main screen click on Port Forwarding under Quick Links.

If you have the above port definition active to the correct IP address for your DVR, then I'm sorry, I'm out of ideas. Hopefully someone else can make some suggestions.

As I said before, good luck!

__________________________________
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9.4
Keller, TX 76248 (VHO 1)

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