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Missing Channels

Since I can't find any way to message Verizon help directly, I'm going to post my problem here...

I have the Extreme HD TV package, which is supposed to include Pivot TV, at least according to the current listings on the site. However, I can only view the channel in SD. When I tune to the channel in HD (692 in our area) it says I'm not subscribed to that channel and I can call to add it.

Is there any way to fix this issue without spending time on the phone?

Re: Missing Channels
Specialist - Level 2

Are you 100% certain the HD channel is included in your package? Some packages include SD channels, but not the HD counterpart.

If you are 100% certain try running the auto fix in your dvr/stb menu. If that doesn't work head over to (free to join/post) then go to the Verizon Direct forum. You can get answers from Verizon reps there.