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Missing channels after upgrade to a DVR
brianlebowski
Newbie
‎09-19-2014 01:23 PM

I recently upgraded to a DVR.  After installation, tuning to some of my favorite channels, including NFL Network, The Golf Channel, and Spike, result in a "You are not subscribed to:" message.  Why would I lose my channels if I didn't change my plan, just equipment?

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Re: Missing channels after upgrade to a DVR
tns2
Super User
Super User
‎09-19-2014 02:32 PM

If it doesn't offer them, try the STB problem "fix fios TV issues". 

These channels sometimes just require you to ask you to resubscribe from the box.  One make sure you have purchases requiring a pin.  Two click on the channel and see if it offers you the subscription for free.  I have Ultimate and this has been happening this way for several years.

If still a problem you shoud contact them during business hours to check that your account has the proper options assigned.

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