Missing channels on cable card device

[evevevevev]

Have reached out to verizon support 2x times via chat, but they have been unable to resolve my issue. They keep asking me to either reboot the device or remove/reinsert the cable card - to no avail.

Card Authentication	success
Card OOB Lock	success
Card Validation	none

[Edg1]

Do you have more than one TV. It could be the signal coming into the house is bad. The cause could be wiring, splitters, main FiOS box(ONT) or even the cable card. You might need to schedule a tech visit.