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Moaning sound from HD DVR QIP 72161
pragerr
Enthusiast - Level 2
‎04-05-2014 11:50 AM

Whether or not I'm watching TV, the set top box sounds as if it's an old VHS recorder winding the tape back and forth. This goes on pretty much 24 hours a day. Otherwise, the device works fine.

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Re: Moaning sound from HD DVR QIP 72161
mfizzy
Specialist - Level 1
‎04-05-2014 05:34 PM

Probably a bad fan. Call in for a replacement. 

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Re: Moaning sound from HD DVR QIP 72161
ocean25
Specialist - Level 1
‎04-05-2014 05:46 PM
@pragerr wrote:

Whether or not I'm watching TV, the set top box sounds as if it's an old VHS recorder winding the tape back and forth. This goes on pretty much 24 hours a day. Otherwise, the device works fine.

   Try using your remote to fix the problem: (on screen via remote)

   Menu>

   >Main Menu>Customer Support>Top Support Tools>Network Diagnostics or Fix Issues.

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