Motorola QIP7216 - Channel "Currently Unavailable"

[PDX-FiOS]

Everyday, and sometimes several times a day, when I try changing the channel I end up with a blank screen (black) with the message "Channel Unavailable."  The only fix is to unplug the Set Top Box (STB), then reconnect it.  So I'm unplugging my STB anywhere from 1-4 times per day.  This is incredibly frustrating.  I've contacted Verizon Support and it's a "known issue" that a pending firmware update will resolve.  ETA of the firmware update is unknown.  I've been a FiOS customer since 10-17-08...honestly, this is getting ridiculous. 

[ketchemr]

I have the same issue, as does a friend of mine. Call tech support every time it happens. They *really* need to get this fixed.

[Telcoguru]

Here is the list for the new firmware update. It will fix the 7216 channel unavailable problem.

1-14-09
VHO12 Portland, OR, VHO13 Seattle, WA
1-27-09
VHO7 Freehold, NJ, VHO8 Philadelphia, PA
2-3-09
VHO15 Buffalo, NY, VHO14 Harrisburg, PA
2-10-09
VHO5 Queens, NY, VHO6 Burlington, MA
2-18-09
VHO4 Silver Spring, MD, VHO9 Richmond, VA, VHO9a Norfolk, VA
2-24-09
VHO2 Temple Terrace, FL, VHO10 Ft. Wayne, IN, VHO11 Pittsburg, PA
3-3-09
VHO1 Carrolton, TX , VHO3 Pomona, CA

[ketchemr]

Thanks for the list! Is this firmware update automatically applied?

[CharlesH]

Your cable box SHOULD update automatically overnight.

[plasticbiker]

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@Telcoguru wrote:

Here is the list for the new firmware update. It will fix the 7216 channel unavailable problem.

1-14-09
VHO12 Portland, OR, VHO13 Seattle, WA
1-27-09
VHO7 Freehold, NJ, VHO8 Philadelphia, PA
2-3-09
VHO15 Buffalo, NY, VHO14 Harrisburg, PA
2-10-09
VHO5 Queens, NY, VHO6 Burlington, MA
2-18-09
VHO4 Silver Spring, MD, VHO9 Richmond, VA, VHO9a Norfolk, VA
2-24-09
VHO2 Temple Terrace, FL, VHO10 Ft. Wayne, IN, VHO11 Pittsburg, PA
3-3-09
VHO1 Carrolton, TX , VHO3 Pomona, CA

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Are these dates still accurate? I live in Berwyn Heights, MD (I am assuming that I am covered under the Silver Spring VHO), but I have not seen the firmware update yet. Do I need to request this update from a CSR?

-Jim

[psumatt1]

Plastic-

Those were the old rollout dates. A new schedule is in place, but has not been announced.

For rule of thumb, add 1 1/2-2 months to each of those rollout dates shown below.