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Just after the most recent Verizon web site change, my favorites stopped working from the web programming app.
I can see all channels, but when I click the favorites heart, nothing comes up.
Favorites are visible from the STB.
Also, the DVR view from the web programming app is no longer accessible.
I rebooted the STB, but that has not changed this issue.
I can no longer program recordings from the web view:
I can successfully record from the STB hand held controller.
Is anyone else seeing something similar?
Can anyone from Verizon help me resolve this issue?
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Correct answers
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Router was the culprit. Internet access seemed normal, but the router could not handshake with the STB.
Replacing the router resolved this issue.
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Router was the culprit. Internet access seemed normal, but the router could not handshake with the STB.
Replacing the router resolved this issue.