My Fios App & Fios TV App on Android Phone

[NEIL13764]

When I logged onto My Fios App it told me the app is being discontinued and I should uninstall it and install Fios TV. I did that but when I try logging into Fios TV I get message that account is either disabled and\or suspended and I should call Verizon. So I tried calling Verizon and the several times I tried calling I was told the wait was over 1 hour and I hung up. If this is the kind of service I can expect, I can cancel service since I do not have any contract. If someone can help then please tell me how to proceed.

[CRobGauth]

Can you get far enough in to app to access help and report trouble?

If not, try contacting support on twitter @verizonsupport.

I assume you can use the exact same login and password to access your account online?

[NEIL13764]

Thanks, I will follow up. What is the difference between Fios TV app and My Fios app on the Android phone?

[CRobGauth]

One is newer replacing the older version.

[NEIL13764]

What is new that they decided to delete the old app?

[CRobGauth]

They haven't explicitly said.

Possible it was just a total rewrite.