My Vizio TV keeps losing sound with Fios! How do I fix that?

[ConnieGal]

I have a Vizio TV and for years now I lose sound if I change the channel, or sometimes during a program. I have to turn the TV off and on again to regain sound. I have called Verizon who blames Vizio, and I have called Vizio who blames Verizon. This is very frustrating! Anybody know how to fix that?

[CRobGauth]

Have you tried switching from HDMI to component?

[ConnieGal]

No I have not tried that.. I don't even know what that means!!  I guess you could say I am technically illiterate. Thank you for the reply though!

[CRobGauth]

I assume you have a single HDMI cable from STB to TV.

You were probably given another cable bundle that has 5 connectors on each end that are color coded.

If so, try disconnecting the single HDMI and connecting the 5 following the color coding on both ends.

Will probably have to change input on tv as well (check remote that came with TV and look for source or input button. Toggle through them until you see signal from STB)

[ConnieGal]

Thank you so much!! I'll definitely try that tonight! Fingers crossed....