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NBA Pass

I purchased NBA pass from FIOS last week and then went to activate my subscription so I can view games on my iphone and ipad. You need to go to I selected Verizon as my cable subscriber but it doesn pull up my account. I was on with NAB technical support for hours trying to provide screen shots etc but they would not accept - any ideas how my subscription can be approved by - seems to be a system error between NBA and fios since if you click on the other cable companies it pops up the screen to input your account to validate

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