Netflix Crashing Fios TV One box

[Butterstick1]

I upgraded to the FIOS TV One box.  However, every time I try to tune to channel 838 to watch Netflix, the box crashes.  I just keep getting a spining circle and the picture flashes (or it's black with the spinning symbol).  I am able to log into Netflix fine, but pretty much soon after when I select a profile (and I've tried multiple profiles), it crashes.  I'm forced to unplug and replug the box back in.  I swapped the set top box out thinking it was the issue with the box, but the new box is having the same issue.  I did not have this problem on my STB before the upgrade to FIOS One.  Also, Netflix seems to work fine on my Fios One Mini box, so it's just a problem with the main media server.  Any ideas???

[clem21]

Try menu, system, system information, hit info,down arrow, ok to reset Netflix app. Hope that helps.

[Butterstick1]

This did not work.  Same thing happened when I reset and then logged back in. 

[Butterstick1 · Accepted solution]

It turned out to be a handshake issue when running through a receiver and using non-quality hdmi wires.  Unplugging from the receiver for a week an replacing the wire solved the issue.  Took a few months before a I finally got a Verizon support person who knew what the issue was. 

[kh-gary]

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