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I upgraded to the FIOS TV One box. However, every time I try to tune to channel 838 to watch Netflix, the box crashes. I just keep getting a spining circle and the picture flashes (or it's black with the spinning symbol). I am able to log into Netflix fine, but pretty much soon after when I select a profile (and I've tried multiple profiles), it crashes. I'm forced to unplug and replug the box back in. I swapped the set top box out thinking it was the issue with the box, but the new box is having the same issue. I did not have this problem on my STB before the upgrade to FIOS One. Also, Netflix seems to work fine on my Fios One Mini box, so it's just a problem with the main media server. Any ideas???
Solved! Go to Correct Answer
It turned out to be a handshake issue when running through a receiver and using non-quality hdmi wires. Unplugging from the receiver for a week an replacing the wire solved the issue. Took a few months before a I finally got a Verizon support person who knew what the issue was.
Try menu, system, system information, hit info,down arrow, ok to reset Netflix app. Hope that helps.
This did not work. Same thing happened when I reset and then logged back in.
It turned out to be a handshake issue when running through a receiver and using non-quality hdmi wires. Unplugging from the receiver for a week an replacing the wire solved the issue. Took a few months before a I finally got a Verizon support person who knew what the issue was.
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