Hi Everyone,
I upgraded my TV service yesterday from FIOS Prime HD to Extreme HD. The service then worked for about an hour. Then I went out and came back to the TV service not working at all.
At first it would try to reboot itself, now it just gives me a message to call Verizon and give them a 4 digit code. When I do that the automated agent tells me that its run into a technical fault and it will have to connect me with someone that can help. After waiting on the line for 1/2 hour, I suppose it's safe to assume that Verizon customer service is closed today?
Has anybody had a similar issue that they can help me with this? It's so frustrating, and obviously the kids were really hoping to watch some movies today so it's going to be a VERY long Thanksgiving day.
Thanks for any help you might be able to provide.
Jess
Did you try powering off the rotere and restarting it?
Start a new topic or ask questions in the open forum.
