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No Customer Service
MMURRAY1
Newbie
‎03-05-2018 07:04 PM

I have spent a total of 3 hours today waiting on the phone for a human to tell me how to get my cable/internet back after this storm. After a predicted hold time of four minutes. What is happening at Verizon? Were they just not ready for this storm? Can't reach them via their online chat either. They've had 4 days to check the lines, did they not because no one was complaining that their cable was out because there was no electricity? I live in Easton, MA. Verizon is going to lose a lot of business there, methinks.

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Re: No Customer Service
kh-gary
Moderator
Moderator
‎03-05-2018 07:57 PM
This issue has been escalated to a Verizon agent.
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