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No FoxNews on Home and Family plan with Custom TV service

I recently signed up to have TV service on my TIVO box.  Prior to that I just had internet from FIOS.  I am now using a FIOS cable card and everything works fine except I do not have FoxNews or The Fox Business channel.  It is included with my Home and Family plan.    

I tried calling today and just now hung up after being on hold for a few minutes over 4 hours!  

When I go to the channel (617 or 618) it ether says that I am not authorized or it will display my cable card parameters.  If someone from Verizon can send me a text or email I can send an image of the cable cards parameters to get me set up.

Re: No FoxNews on Home and Family plan with Custom TV service

Hi LouCetrangelo

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.