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We can not get voice sound on CNN and some other channels. Some ads on other channels have no voice sounds.
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Correct answers
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First make sure in the Fios box audio settings SAP or secondary audio channel is NOT selected.
Are you using a soundbar or receiver for your sound? If so make sure the center channel is on or enabled, or volume for center is turned up to a correct level. Since Fios converts everything to DD5.1, most voices play through the center channel. If no soundbar or receiver, make sure the TV is setup for DD 5.1.
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First make sure in the Fios box audio settings SAP or secondary audio channel is NOT selected.
Are you using a soundbar or receiver for your sound? If so make sure the center channel is on or enabled, or volume for center is turned up to a correct level. Since Fios converts everything to DD5.1, most voices play through the center channel. If no soundbar or receiver, make sure the TV is setup for DD 5.1.