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No more HD/SD button viewing HBO Go movies
nish54
Newbie
‎02-24-2011 06:41 AM
Yesterday, the button was replaced by an auto optimizing feature that no longer streams movies in HD. Does anyone else have this problem? Was it change globally for everyone or just my account? I called support and they didn't have any answers. MAX Go still works properly.
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Re: No more HD/SD button viewing HBO Go movies
Shamika_VZ
Contributor - Level 3
‎02-28-2011 02:21 AM
Hello nish54,

I apologize for the trouble that you are having with HBO Go. I sent you a private message.

Thanks,

Shamika_Vz Verizon Support

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

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Re: No more HD/SD button viewing HBO Go movies
nish54
Newbie
‎03-03-2011 10:25 AM
I never received a private message.
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Re: No more HD/SD button viewing HBO Go movies
ElizabethS
Champion - Level 1
‎03-03-2011 10:41 AM

If you check the upper right hand corner of the screen, you'll see an envelope icon right underneath the "Search" function.  Click that and you will find the message in your Inbox.

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Re: No more HD/SD button viewing HBO Go movies
obbyboy1969
Newbie
‎08-30-2011 12:42 PM

why the Private Message? I'm having the same problems. Once I had a great HD viewing experience now its "optimized". Well it looked great before now its definitely a downgrade. Im running Windows 7 with an i7 64bit processor with 18.0 GB of RAM and dual 2 Gig ATI Radeon Video Cards. the system also has 2 TB of drive space. my machine rocks. now HBO GO doesn't. Very disappointing. Guess its Verizon's way of throttling back the internet usage.

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