Skip to main content
Accessibility Resource Center Skip to main content
Personal Business
Español

Choose your cart

Choose your cart

Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
Ask a question
Correct answers are available for this post.
No picture or audio with FIOS TV One and Samsung UN65JU6500FXZA
NetworkGeek
Newbie
‎04-12-2019 06:44 PM

I have the new FIOS TV One boxes. They work on all of my TV's except the one I want the most. The CEC function can detect the box and identify it as a VMS4100. But, there is no audio or video. If I unplug the box and plug in my Roku voila a picture apears. I had no issue with the older quantumn gateway box. A Verizon tech is supposed to come out Monday to look into it. I am hoping to find a resolution before that. Any ideas?

0 Likes
Reply
2 Replies
Correct answers are available for this post.
Re: No picture or audio with FIOS TV One and Samsung UN65JU6500FXZA
CRobGauth
Super User
Super User
‎04-14-2019 07:38 PM

Have you tried turning off cec?

0 Likes
Reply
Correct answers are available for this post.
Re: No picture or audio with FIOS TV One and Samsung UN65JU6500FXZA
clem21
MVP MVP
MVP
‎04-14-2019 07:46 PM

Try setting the box to output 1080i for video output. Then go from there.

0 Likes
Reply