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No picture or audio with FIOS TV One and Samsung UN65JU6500FXZA
NetworkGeek
Newbie

I have the new FIOS TV One boxes. They work on all of my TV's except the one I want the most. The CEC function can detect the box and identify it as a VMS4100. But, there is no audio or video. If I unplug the box and plug in my Roku voila a picture apears. I had no issue with the older quantumn gateway box. A Verizon tech is supposed to come out Monday to look into it. I am hoping to find a resolution before that. Any ideas?

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Re: No picture or audio with FIOS TV One and Samsung UN65JU6500FXZA
CRobGauth
Super User
Super User

Have you tried turning off cec?

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Re: No picture or audio with FIOS TV One and Samsung UN65JU6500FXZA
clem21
MVP MVP
MVP

Try setting the box to output 1080i for video output. Then go from there.

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