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No service at all ticket closed

I have scheduled 3 tech visits. Visit 1, Verizon cancels, stating "service restored."  Yeah, for 2 hours.  2nd visit, tech shows up, states everything is fine, just a few loose wires. We mention that box is not beeping when unplugged, told, "the boxes never go bad."  Leaves, 6 hours later, no service. Now I cant get anyone here until Tuesday, I called early Sunday morning, and I still have no internet, phone or cable. I did get an email stating that the ticket was closed, everything is fine.  This is horrible service.  I am being billed for no service. 

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Re: No service at all ticket closed
Community Manager
Community Manager

Hi Unhappycustome4,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.