I don't know what this means. We are trying to watch a free program on VOD and it is saying we don't have enough credits. Then it tells us to call an 866# and enter a quick code but the call disconnects when we call.
Same here. Was watching Dexter VOD (we have subscribed to all those channels since 2008) it said the same thing. Resetting the box didn't work. Customer service automated system isn't working right. Support number is busy. Live chat is unavailable. Did Verizon get hacked or something?
Can someone please help? When I'm paying the price of a 2011 Toyota Corolla lease for a month of fios service, I'd like some answers!
I was watching free programming On Demand today, when I went to my next show, only to get the message:
"Unable to process your request at this time. Your Set-Top Boc does not have enough credits to purchase this asset. Please call Verizon at...quick code 8632 [VOD_131]"
This is strange, as we seem to be up to payment on bills, and I was capable of watching shows just a few minutes before this. We still have all other services. We tried to call in, but the customer support line is closed. Does anyone have any quick advice or recommendations?
has anyone gotten through the 866 number... I was given 8632 to enter , and after my phone nummber is enterred I get disconnected. I am an auto pay customer and haave never heard of Credits
Is there a number we can be directed to, to discuss this issue that will not disconnect? This is the only avenue I have to communicate, and now I am basically getting hung up on here.
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