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On Demand missing episodes from Hap & Leonard
cigi1
Enthusiast - Level 3
‎03-07-2016 05:16 PM

I started to watch Episode 1 of Hap & Leonard.  When I came back to finish viewing it was gone from the Sundance On Demand Folder.

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Re: On Demand missing episodes from Hap & Leonard
Verizon_Support
Customer Service Rep
‎03-09-2016 06:18 AM

Good Morning Cigi,

On demand is controlled by the broadcaster not us.  What that means is if Sundance decides to remove a movie or show, they do it.  It is out of our hands.  However a lot of times shows are pulled if there is an error and once the error is fixed they put it back on. Like a sound file missing, or pixelization. Another option you could explore is to go to the actual channels website, and sign in there with your Verizon ID.  Sometimes they let you steam shows there that are not on demand.  I hope this clears up your question.

~Abe

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