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On Demand movie not ordered

I received an email from Verizon thanking me for ordering an On Demand movie that I did not order.  How do I get this removed from my account (paid for with "My Points") and find out how that could have even happened.

Re: On Demand movie not ordered
Champion - Level 1

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.