Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
One On Demand movie not working-previously purchased

I purchased Wreck It Ralph months ago and have watched it several times. My son wanted to watch it again recently and there is no video and broken up audio over a blank screen. It's the only movie in our On Demand library that is not working and of course, I have a 4 year old breaking down over it. Lol. Please help. I've restarted and troubleshot everything. I've even looked for ways to delete it and repurchase it, but can't do that either. 

Re: One On Demand movie not working-previously purchased
Super User
Super User

This is a peer to peer support forum.

You will need to contact support.

1800 Verizon or twitter @verizonsupport