PROGRAMMING P 265 REMOTE

[greenflash2]

we had fios tv set up on monday and i told the tech we had a new tv on the way and i would be switching to it. he programmed the remote to the old set and everythong worked great. i set up the new tv today. it works fine, except i cannot use the a/v button to access and select our dvd or html for roku. these previously worked when they were programmed on monday. i just need to know how to program this function. online chat with mohammed didn't fix the problem. we have the standard set top box, not the dvr.

[lacticacidtrip · Accepted solution]

The instructions for how to program remotes can be found here:

https://www22.verizon.com/ForYourHome/VZRepair/vziha/Service.aspx?ihaweb=WebRemoteSetup

There are two pages for programming the P265; one standard and the other if the first does not work. If neither work, you can try the Key Fix listed below. No guarantees, but at least a few possibilities. Good luck!

Key Fix

If your remote control is programmed for your TV, but the <VOL>, <Mute>, or the <A/V> keys do not work correctly, then you can try using the Key Fix feature to fix the buttons.

1. Press and hold the OK and * buttons simultaneously. • The Red LED will blink twice and then stay on.
2. Press and hold the key that does not work correctly. The remote control will try a new code every second.
3. Once the TV responds correctly, release the button.
4. Press OK to save the current settings and finish programming your remote control.

[greenflash2]

problem resolved. thank you very much!

[ehart4040]

Thanks    lacticacidtrip                  , this fixed my problem: could not get volume and mute to work till now.

Your post says I "can not give Kudos to this post"  ???  and I don't see a green ‘Accept as Solution’ button,

This is my first reply on this community - maybe I don't know how to use it?

[Paisano349]

I've been trying (off & on) for years to fix this problem. My mute button did not work at all and my A/V (TV Input) button "worked" only to mute TV, but would not work to change the input. Your FIX worked for us. Thank you so much! 

[LawrenceC]

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.